FAQ

FAQs 

Does the shelf life begin after the is product open?

The shelf life begins when it is opened. Shelf life is 12-24 months long.

What does Tuff LOHV Body Scrub smell like? Our Tuff LOHV Body Scrub has a fresh lohvly shea butter scent. 

Will I receive a tracking number?

As soon as your order is shipped, you will receive a tracking number. Please allow up to 48 hours for your tracking number to be updated by USPS.

How long is shipping?

All orders are shipped within 2-3 business days. (Business days are Monday-Friday.)

What happens if my order is returned to sender?

If your order is returned to sender, you will be refunded (minus the shipping cost). LOHV Essentials is not responsible for any shipment issues caused by USPS.

 

Can I cancel my order once it is placed?

Once you place your order, you cannot cancel it.

What happens if my order is returned to sender?

If your order is returned to sender, you will be refunded (minus the shipping cost). LOHV Essentials is not responsible for any shipment issues caused by UPS or USPS.

Do you ship international?

At this time, we only ship to the US and Canada.

 

What if I input the wrong address?

Unfortunately, your order will be refunded.

Where can I purchase LOHV essentials Products?

LOHVessentials.com

How often do you restock?

We restock our website weekly.

How do I stay updated on upcoming restocks and sales?

Please subscribe to our mailing list on our home page.

How long does the skincare system last?

A little goes a long way for each product (up to 6 months of use)