FAQ

Does the shelf life begin after the is product open?

The shelf life begins when it is opened. Shelf life is 12 months long.

Will I receive a tracking number?

As soon as your order is shipped, you will receive a tracking number. Please allow up to 48 hours for your tracking number to be updated by USPS.

How long is shipping?

All orders are shipped within 2-3 business days. (Business days are Monday-Friday.)

What happens if my order is returned to sender?

If your order is returned to sender, you will be refunded (minus the shipping cost). LOHV Essentials is not responsible for any shipment issues caused by USPS.

Can I cancel my order once it is placed?

Once you place your order, you cannot cancel it.

What happens if my order is returned to sender?

If your order is returned to sender, you will be refunded (minus the shipping cost). LOHV Essentials is not responsible for any shipment issues caused by UPS or USPS.

Do you ship international?

At this time, we only ship to the US and Canada.

What if I input the wrong address?

Unfortunately, your order will be refunded.

Where can I purchase LOHV essentials Products?

LOHVessentials.com

How often do you restock?

We restock our website weekly.

How do I stay updated on upcoming restocks and sales?

Please subscribe to our mailing list on our home page, we send out restocks and sales weekly.

How long does the skincare system last?

A little goes a long way for each product (up to 6 months or more of use)

 What does Tuff LOHV Body Scrub smell like? Our Tuff LOHV Body Scrub is fragrance- free has a fresh lohvly shea butter scent. 

What may happen when you start using new skincare products on your skin?

Have you recently introduced a new skincare product into your routine and noticed an increase in breakouts or dry skin? As you introduce your skin to unfamiliar products, you may notice a phase that raises questions, skin purging. It’s common for new skincare to cause more breakouts than usual.

What is skin purging?

Understanding the difference between skin purging and an acne breakout is crucial. Skin purging is a natural and temporary reaction that can occur when you introduce certain skincare products into your routine. This reaction is not a negative side effect but rather a sign that the products are actively working to renew and improve the skin. It is a temporary and often necessary phase in the journey to healthier skin.