Shipping Policy
Thank you for supporting LOHV ESSENTIALS!
We LOHV and appreciate you!
All orders are processed and shipped within 1-2 business days of purchase. Delays may occur due to restrictions. Once shipped, a tracking number will be issued via email (be sure to check your spam or junk mail if you do not receive the confirmation email to your inbox). Please allow between 2 - 3 business days for your tracking information to update after you receive your shipping confirmation. Please be advised that during restocks, new releases, and special promotions, our processing times may be delayed.
When placing your order, be sure to enter the full correct address, including apartment, suite, and unit numbers. We do not recommend using PO box shipping address due to shipping restrictions with our carrier. If you need to update your shipping address, email info@lohvessentials.com immediately. If your order is shipped prior to your address being updated, it is your (the customer’s) responsibility to contact USPS to update your shipping address and or reroute the order package if needed.
Please be advised, if we are unable to validate your shipping address, your order may be cancelled and refunded to you.
If your package is returned to sender (us) for any reason, you will be issued a refund minus shipping costs.
We are not responsible for any customs fees, duties, and or taxes. Our shipping fee will be attached to you alongside the service and estimated transit time during checkout for your order.
Shipping Concerns
If your order was shipped and is showing abnormal tracking updates (i.e. only the label was created), email us at info@lohvessentials.com with your order number so that we can assist with re-processing your shipment.
Missing, Wrong, Damaged Products
If you receive an incomplete order a wrong, please contact us immediately at info@lohvessentials.com. Be sure to include your order number and a picture of everything you received inside your order package including the packing slip (with a handwritten number on it).
Delivery Issues (Lost or Stolen Packages)
If you receive notification that your order was delivered, however, you did not receive it; contact us. After submitting the claim, email your claim information to Customer Support at info@lohvessentials.com so that we can assist further.
Due to the increase of online orders and the lessened workforce of logistical companies, unfortunately, we are not responsible for what happens to shipments once they leave our facility. Those shipments then become the responsibility of the carrier and the customer. The reason is that we pass the items off to third party logistics carriers that are separate businesses from LOHV ESSENTIALS. Although we wish we could, we are preparing for the ability to coordinate each delivery, we currently rely on these other companies. As such, we're not able to control mistakes or errors of a third-party.
For this reason, we offer shipping insurance at checkout. This will help to cover any lost, damaged, or stolen packages. If any of those things occur, the insurance will be able to either refund you or place a new order on your behalf.
If shipping insurance is opted out of, after submitting a claim with the carrier, email your claim information to Customer Support at info@lohvessentials.com so that we can assist further.
Returns
All orders are final sale. We do not offer any returns or exchanges.
Refunds
No refunds. We do not offer refunds or cancellations once an order has been processed. If you have any concerns regarding your order, contact our customer support at info@lohvessentials.com. Should any refunds or store credits be issued at any time, under any circumstances, shipping costs are not included.