Terms and conditions

Thank you for shopping LOHV Essentials. All orders are processed and shipped within 2-3 business days of purchase. Once shipped, a tracking number will be issued via email (be sure to check your spam or junk mail if you do not receive the confirmation email to your inbox). Please allow between 1-3 business days for your tracking information to update after you receive your shipping confirmation. 

Shipping:

When placing your order, be sure to enter the full correct address, including apartment, suite, and unit numbers. We do not recommend using PO box shipping address due to shipping restrictions with our carrier (USPS). If you need to update your shipping address, email info@lohvessentials.com immediately. If your order is shipped prior to your address being updated, it is your (the customer’s) responsibility to contact USPS to update your shipping address and or reroute the order package if needed.

Please be advised, if we are unable to validate your shipping address, your order may be cancelled and refunded to you.

If your package is returned to sender (LOHV ESSENTIALS) for any reason, you will be issued a refund minus shipping costs.

We are not responsible for any customs fees, duties, and or taxes. Our shipping fee will be clearly articulated to you alongside the service and estimated transit time during checkout for your order.

 

Delivery Issues (Lost or Stolen Packages):

If you receive notification that your order was delivered, but you did not receive it contact us. After submitting the claim, email your claim information to Customer Support at info@lohvessentials.com so that we can assist further.

 

Shipping Issues

If your order was shipped and is showing unusual tracking updates (tracking may show only the label was created), email us at info@lohvessentials.com with your order number so that we can assist with re-processing your shipment.

Returns

All orders are final sale. We do not offer any returns or exchanges.

Refunds

No refunds. We do not offer refunds or cancellations once an order has been processed. If you have any concerns regarding your order, contact our customer support at info@lohvessentials.com Should any refunds or store credits be issued at any time, under any circumstances, shipping costs are not included. 

Restocks

Restock dates are announced via our social media platforms, email newsletters, and website. At this time, we do not offer any pre-orders. Processing and shipping times may be delayed to due to the high volume of orders placed during our restocks. 

Additional Questions or Concerns?

Please email info@lohvessentials.com our customer support team will be happy to help with any other questions you may have. If you are contacting us regarding an order, always include the full name that the order was placed under and your order number in the subject line of your email. 

We LOHV and appreciate you!